First off let me say: the customer service is next to none. Super happy with the communication. The actual bag leaves a lot to be desired. It’s not totally bad. It’s a good design with poor materials. For the price, you can’t beat it. Which is why I put 4 stars. I’m happy with the purchase, I just thought it would be better quality. I just got the big idea design pocket pouch the other day, and you can’t compare the 2. However I will use this bag daily, so if you buy it, just know that the materials aren’t that of a high end bag. But you aren’t paying high end bag pricing. Thanks again and I will end up getting more from this company.